Terms of Service

The Agreement

These Terms of Service constitute a legally binding agreement between you and Uptown Pokies Casino Ltd, which operates Uptown Pokies Casino at https://auptownpokies.com. By creating an account, making a deposit, or using any part of our service, you confirm that you have read, understood, and agreed to these terms in full.

If you do not agree to any part of these terms, you should not use this service. We reserve the right to update these terms at any time. When we make significant changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of the service after an update constitutes acceptance of the revised terms.

Eligibility

To use Uptown Pokies Casino you must meet all of the following requirements at the time of registration and on a continuing basis:

• You are at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is higher.
• You are not located in a jurisdiction where online gambling is prohibited.
• You are acting on your own behalf and not as an agent for a third party.
• You have not been excluded from gambling by any self-exclusion programme or regulatory order.
• You are not a current employee, contractor, or close family member of an employee of Uptown Pokies Casino or its affiliates.

Your Account

One account per person

Each player is permitted one account only. Duplicate accounts are not allowed under any circumstances. If we detect that you have opened multiple accounts — whether using different email addresses, payment methods, or device identifiers — all accounts may be suspended and any bonuses or winnings accrued across those accounts may be voided.

Account security

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you suspect your account has been accessed by someone else, contact our support team immediately. We will never ask for your password via email or chat.

Accurate information

All information you provide during registration must be accurate and complete. This includes your name, date of birth, address, and contact details. Providing false information — including a false date of birth to circumvent age restrictions — is a serious breach of these terms and will result in immediate account closure and forfeiture of all funds.

KYC verification

Before processing your first withdrawal, and at any other time we are legally required to do so, we will ask you to verify your identity. This typically involves submitting a copy of a government-issued photo ID, proof of address, and proof of your payment method. This is a standard anti-money laundering requirement, not an obstacle. Accounts that cannot be verified cannot process withdrawals.

Account currency

Your account is denominated in AUD. All balances, deposits, withdrawals, and bonus amounts are displayed and processed in Australian dollars unless otherwise stated.

Deposits

We accept deposits via Visa, MasterCard, Neosurf, Bitcoin, Litecoin, and Ethereum. The minimum deposit is $10 AUD. We do not charge fees for deposits, though your bank or payment provider may apply their own charges.

All deposits must be made from a payment method that belongs to you. Deposits from payment methods belonging to third parties — including family members — are not permitted. We reserve the right to request verification of payment methods at any time.

• Deposits are processed in real time for most methods.
• Cryptocurrency deposits are credited once the required number of blockchain confirmations is reached.
• We reserve the right to refuse a deposit from any payment method at our discretion.
• Deposited funds that have not been used for wagering within 12 months may be subject to dormant account processing in accordance with applicable regulations.

Withdrawals

Withdrawals are processed to the same payment method used for the original deposit where possible. The maximum withdrawal per transaction is $2,500 AUD. Processing times vary by method: cryptocurrency withdrawals are typically completed within one to two hours; card withdrawals take one to three business days.

Conditions for withdrawal

• Your identity must be verified before your first withdrawal.
• Any active bonus wagering requirements must be met before bonus-derived winnings can be withdrawn.
• Withdrawals are subject to review for fraud and AML compliance.
• We reserve the right to request additional documentation before processing any withdrawal.

Withdrawal of deposited funds

You may withdraw funds you have deposited at any time, subject to identity verification. However, if you have claimed a bonus and choose to withdraw before meeting the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your original deposited funds remain withdrawable.

Bonuses & Promotions

Bonuses are a genuine part of our offer to players. We want you to enjoy them. We also want the terms to be fair and transparent, so here is how they work.

Welcome bonus

The welcome bonus of up to $8,888 plus 350 free spins is available to new players only, on first qualifying deposits. It is subject to wagering requirements, which must be met before any winnings derived from bonus funds can be withdrawn. Full terms, including eligible games and contribution rates, are published on the promotions page.

General bonus rules

• One bonus per player, per household, per IP address, and per payment method.
• Bonuses cannot be transferred between accounts or combined unless explicitly stated.
• We reserve the right to withdraw a bonus offer at any time before it has been credited.
• Bonuses have an expiry period stated in their individual terms. Expired bonuses are forfeited.
• Free spins winnings are credited as bonus funds and are subject to the applicable wagering requirement.
• We reserve the right to reclaim bonuses and associated winnings if we determine they were obtained through abuse, collusion, or any form of exploitation of our systems.

Bonus abuse

Placing bets in a pattern designed to minimise risk while meeting wagering requirements — commonly called low-risk or hedge betting — is considered bonus abuse. If we detect this behaviour, we reserve the right to void the bonus, cancel associated winnings, and close the account. Our systems flag unusual wagering patterns automatically.

Cashback promotions

The 10% daily cashback is calculated on net losses (wagers minus winnings) over a 24-hour period and credited automatically. Cashback is credited as real money with no wagering requirement unless the individual promotion states otherwise.

Gameplay & Fair Use

All games on Uptown Pokies Casino use certified random number generators. Outcomes are determined by software that is audited by independent testing bodies. The house edge varies by game and is set by the software provider — we do not alter RTP settings.

In the event of a technical malfunction or a game error, any bets placed during the affected period may be voided and stakes returned. We will not honour payouts that result from a software error, even if those payouts have already been credited to your balance pending review.

• Bet limits apply to all games and are displayed within the game interface.
• We reserve the right to void any bet that exceeds our stated maximum bet limits.
• Live dealer games are subject to the rules of each individual game, as explained by the dealer.
• Demo mode is available on most pokies for play with virtual credits only. No real money is wagered in demo mode.

Prohibited Conduct

The following activities are strictly prohibited and will result in account suspension, forfeiture of funds, and where appropriate, referral to relevant authorities:

• Creating or operating more than one account.
• Using a false identity, another person's identity, or fraudulent payment methods.
• Exploiting software bugs, errors, or vulnerabilities in games or the platform.
• Using any automated software, bot, script, or AI tool to interact with the platform.
• Colluding with other players to gain an unfair advantage.
• Engaging in any activity that constitutes money laundering or the use of gambling proceeds for illegal purposes.
• Threatening, harassing, or abusing our staff or other players.
• Attempting to reverse-engineer, scrape, or copy any part of the platform.
• Using a VPN or proxy service to circumvent geographic restrictions.
• Making chargebacks or payment reversals without first contacting our support team.

Responsible Gambling

We believe responsible gambling is not just a regulatory requirement — it is the right way to operate. Gambling should be entertaining. When it stops being that, something needs to change.

Tools available to you

• Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
• Session time reminders — receive notifications when you have been playing for a set duration.
• Cool-off periods — take a break from gambling for a defined period of days or weeks.
• Self-exclusion — request a permanent or long-term exclusion from the platform.

All of these tools are accessible from your account settings. Self-exclusion requests are processed immediately and are irreversible for the duration of the exclusion period. If you wish to self-exclude, you can also contact our support team directly and we will process it for you without delay.

Getting help

If gambling is causing you problems, please reach out to one of these free services available in Australia:

• Gambling Help Online — 1800 858 858 — available 24/7
• Lifeline — 13 11 14 — available 24/7
• Beyond Blue — 1300 22 4636 — available 24/7

Intellectual Property

All content on Uptown Pokies Casino — including the design, layout, text, graphics, software, game assets, and trademarks — is the property of Uptown Pokies Casino Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.

• You may not copy, reproduce, or distribute any part of the platform without written permission.
• You may not use our name, logo, or branding without written permission.
• Game content is the intellectual property of the respective software providers and is used under licence.
• Reverse engineering, decompiling, or disassembling any software used on the platform is prohibited.

Limitation of Liability

To the maximum extent permitted by applicable law, Uptown Pokies Casino Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

We make no warranty that the platform will be available continuously, error-free, or free from viruses or other harmful components. We will make reasonable efforts to maintain availability and to notify you of planned maintenance.

Nothing in these terms limits or excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be limited or excluded under applicable law.

Account Closure & Suspension

Your right to close your account

You may close your account at any time by contacting our support team. Before closing, any pending withdrawals will be processed and any real-money balance will be returned to your nominated payment method. Bonus funds are forfeited upon account closure unless they have already met wagering requirements.

Our right to suspend or close accounts

We reserve the right to suspend or close any account, with or without notice, in the following circumstances:

• Breach of these Terms of Service.
• Suspicion of fraud, money laundering, or criminal activity.
• Provision of false registration information.
• Multiple accounts detected.
• A legal or regulatory requirement to do so.
• Prolonged account inactivity (see dormant account policy below).

Dormant accounts

An account that has had no login activity for 12 consecutive months is considered dormant. We will attempt to contact you before taking any action. After 12 months of inactivity, a monthly administrative fee may be deducted from the remaining balance. Accounts with a zero balance will be closed. You may reactivate a dormant account by logging in and contacting support.

Disputes & Complaints

If you have a complaint about any aspect of our service, we want to hear about it and resolve it properly.

Step 1 — Contact support

Raise the issue with our support team via live chat or email at [email protected]. Provide as much detail as possible — the date and time of the issue, the game or transaction involved, and what outcome you are seeking. We aim to respond to all complaints within 48 hours.

Step 2 — Escalation

If your complaint is not resolved to your satisfaction through our support team, you may escalate it to our compliance department by emailing [email protected] with the subject line "Formal Complaint". We will review the matter and provide a written response within 14 days.

Step 3 — External resolution

If you remain unsatisfied after our internal process, you may refer the matter to the Curacao Gaming Authority or an independent dispute resolution service. Details of the relevant bodies are available on our licensing authority's website.

General Provisions

Entire agreement

These Terms of Service, together with our Privacy Policy and any applicable game or promotion rules, constitute the entire agreement between you and Uptown Pokies Casino Ltd regarding your use of the platform.

Severability

If any provision of these terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions continue in full force and effect.

No waiver

Our failure to enforce any provision of these terms on one occasion does not constitute a waiver of our right to enforce it on future occasions.

Assignment

We may transfer or assign our rights and obligations under these terms to a successor organisation in the event of a merger, acquisition, or sale of assets. You may not assign your account or any rights under these terms to any third party.

Governing law

These terms are governed by the laws of Curacao. Any dispute that cannot be resolved through our internal complaints process will be subject to the jurisdiction of the competent courts of Curacao, unless applicable consumer law in your jurisdiction provides otherwise.