Introduction
Uptown Pokies Casino Ltd operates Uptown Pokies Casino at https://auptownpokies.com. This Privacy Policy explains what personal information we collect from you when you use our website and services, why we collect it, how we use it, who we share it with, and what rights you have over it.
We take privacy seriously. This document is written in plain language because we want you to actually read it and understand it — not just click through it. If you have any questions about anything here, you can reach us directly using the contact details at the bottom of this page.
By using Uptown Pokies Casino, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We collect information in three ways: directly from you, automatically as you use the site, and from third parties where relevant.
Information you give us directly
- Full name, date of birth, and residential address (required at registration)
- Email address and phone number
- Username and password
- Payment information including card numbers or cryptocurrency wallet addresses
- Identity documents such as passport or driver's licence (required for KYC verification)
- Proof of address documents such as utility bills or bank statements
- Any information you provide when contacting our support team
Information collected automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device type and screen resolution
- Pages visited, time spent, and navigation paths through the site
- Game sessions including titles played, bets placed, and outcomes
- Deposit and withdrawal history
- Cookies and similar tracking technologies (see the Cookies section for more detail)
Information from third parties
- Identity verification results from KYC service providers
- Fraud and risk scoring data from payment processors
- Age verification results from third-party verification services
How We Use Your Information
We use your personal information only for purposes that are necessary, legitimate, and proportionate. Here is what that means in practice.
To operate our service
- Creating and managing your account
- Processing deposits, withdrawals, and bonus credits
- Providing access to games and live casino services
- Sending transactional emails such as deposit confirmations and withdrawal updates
To comply with legal obligations
- Verifying your identity and age as required under our gaming licence
- Conducting anti-money laundering (AML) and know-your-customer (KYC) checks
- Reporting to regulatory authorities when required
- Retaining records as required by applicable law
To protect you and the platform
- Detecting and preventing fraud, money laundering, and other illegal activity
- Monitoring for problem gambling indicators and applying responsible gambling tools
- Securing your account against unauthorised access
To improve our services
- Analysing how the site and games are used to improve design and performance
- Troubleshooting technical issues
- Conducting internal research and product development
For marketing (with your consent)
- Sending promotional emails about bonuses and offers if you have opted in
- Personalising offers based on your gaming history and preferences
- You can opt out of marketing communications at any time via your account settings or by emailing us
Data Retention
We keep your personal information for as long as your account is active and for a period after closure as required by law. Our gaming licence requires us to retain account and transaction records for a minimum of five years after account closure. This is a legal obligation we cannot waive.
For marketing data — email addresses collected for promotional purposes — we retain this only for as long as you remain opted in. Once you unsubscribe, we remove your details from marketing lists within 30 days.
Technical logs and analytics data are typically retained for 12 months and then deleted or anonymised.
Your Rights
Depending on where you are located, you may have a range of rights over your personal data. We honour these rights regardless of jurisdiction because we believe they are reasonable.
- Right to access — you can request a copy of the personal information we hold about you.
- Right to correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
- Right to deletion — in certain circumstances, you can ask us to delete your personal data. Note that some data must be retained by law and cannot be deleted on request.
- Right to restrict processing — you can ask us to pause processing your data in some situations.
- Right to data portability — you can request your data in a structured, machine-readable format.
- Right to object — you can object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may ask you to verify your identity before processing the request.
We will never charge a fee for a data access request unless the request is manifestly unfounded or excessive. In such cases, we will tell you before proceeding.
Security
We use 256-bit SSL encryption on all pages of the website — the same standard used by major banks. Your data is stored on secured servers with access limited to authorised personnel only. We conduct regular security reviews and keep our systems patched and up to date.
Payment card details are processed through PCI-DSS compliant payment processors. We do not store full card numbers on our own servers. Cryptocurrency transactions benefit from blockchain-level security.
Despite these measures, no internet-based system is 100% secure. We strongly recommend using a unique, strong password for your account and enabling any available two-factor authentication. If you suspect your account has been compromised, contact support immediately.
Minors
Uptown Pokies Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it immediately and close the associated account.
If you are a parent or guardian and believe a minor has created an account, please contact us immediately at [email protected] and we will investigate and take action without delay.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify registered players by email and update the "Last updated" date at the top of this page. Minor corrections or clarifications may be made without direct notification.
We encourage you to review this policy periodically. Continued use of Uptown Pokies Casino after a policy update constitutes your acceptance of the revised terms.
Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch: